Road Call Center Agent - Afternoon Shift

Hours: Thursday-Monday 3pm-11:30pm

Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers’ safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Ensures both the driver and equipment are safely removed from the road, and determines if the maintenance facilities in the area are qualified to handle breakdown issues.

· Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.

· Obtains estimates for repairs, verifies any applicable warranties, and authorizes charges within approved limits.

· Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown.

· Outstanding customer service and follow-up skills.

· Receives and carries out instructions.

· Maintains regular and predictable attendance.