Sales Account Manager

Client Relationship Management:

• Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
  
• Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.
  

Strategic Account Planning:

• Develop and execute customized account strategies that align with client goals and company objectives.
  
• Regularly assess account health and identify opportunities for growth and optimization.
  

Contract Negotiation & Management:

• Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
  
• Manage renewals and renegotiations, ensuring long-term, sustainable client partnerships.
  

Customer Satisfaction & Support:

• Address client issues or concerns promptly, ensuring timely resolution and satisfaction.
  
• Gather feedback to improve service delivery and ensure continuous client success.
  

Collaboration with Internal Teams:

• Work closely with sales, marketing, and customer support teams to ensure client needs are met efficiently.
  
• Provide internal teams with valuable insights and feedback to enhance client experience.
  

Sales & Revenue Growth:

• Identify opportunities to grow accounts through up-selling and cross-selling.
  
• Develop strategies to drive account expansion and meet sales targets.
  

CRM Management & Reporting:

• Maintain accurate client records and track sales activities using CRM software.
  
• Generate regular reports to track performance, sales pipeline, and account health.
  

Requirements

Benefits