Sales Administrator

Company Overview

G & W Ready-Mix Pte Ltd is a Singapore-based manufacturer and supplier of high-quality ready-mix concrete. We serve diverse projects islandwide, including institutions, private and industrial sectors, piling jobs, and HDB developments.

Job Summary

Support sales and operations teams by managing customer requests, coordinating documentation, and maintaining accurate sales and billing records to ensure smooth order processing and customer satisfaction.

Responsibilities

• Handle customer requests and document amendments accurately to maintain professional communication and timely processing
• Build and maintain positive customer relationships to ensure prompt submission of documentation via email
• Collaborate with Central Dispatch, batching plants, credit, quality control, and sales teams to coordinate urgent requests such as cash sales transaction issuance
• Maintain and file sales documents, invoices, delivery orders, and customer records systematically for easy retrieval
• Prepare monthly sales reports and statistics to support sales performance tracking
• Assist in preparing credit and debit notes to ensure accurate billing adjustments
• Consolidate monthly sales invoices for dispatch coordination
• Coordinate with the Accounts Department to resolve invoicing issues and follow up on missing delivery documents and customer account requirements
• Support sales follow-up on customer endorsements, account opening documents, and credit applications to facilitate account management
• Generate Electronic Delivery Orders (E-DO) for new customers to enable efficient delivery processing
• Draft correspondence, emails, and reports to support sales communication
• Provide daily administrative support to the Sales Manager and Sales Executive to enhance team productivity
• Perform additional duties assigned by Sales or Management to support business operations