Sales Consultant

Functional roles and responsibilities

To deliver excellent customer service through: identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

• Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts or bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, and in-store promotions at all times.
• Maintain personal grooming standards as advised by the store manager.
• Maintain clean and organized display, fitting rooms, and stock areas.
• Check stock levels daily and inform the store manager of depleting stocks in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Education/certification and continued education

• High school qualification.
• 3 to 4 years retail sales or customer service experience.