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Sales Consultant

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Experience

2 - 5 years

Job location

Abu Dhabi - United Arab Emirates

Education

Any graduation

Nationality

Any nationality

Gender

Not mentioned

Vacancy

1 vacancy

Job description

Roles & responsibilities

Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery's varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.

Why Damas?

Competitive salary plus commission
Diverse and inclusive work environment
Fantastic career growth opportunities
Damas Academy for learning and development
Great mentoring by a highly experienced management team
We value the health and well-being of our colleagues

Key performance indicators

To achieve the individual sales target and sales KPI
Ensure that the store meets DAMAS standards
Excellent product knowledge of own products and competitor products
Ensure excellent display of customer service by following the DSCE
Stock control to maintain 100% stock accuracy
Consistently achieve and/or exceed the monthly sales target, as directed by management
Deliver exceptional and outstanding customer service by creating an environment that is friendly and welcoming, maintaining high standards, ensuring solid product knowledge, and all other components of customer service before, during and after the sale
Adapt approach according to the client needs and motivations
Negotiate and handle objections with ease
Remain current on industry news and competitor activities

Principal accountabilities

To check for accuracy and proper functioning of weighing scales, calculators, diamond tester and all other equipment
To conduct regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by audit
Proper handling of jewellery to avoid damages
To greet all persons entering the store, assess and understand customer requirements and aspirations, and invite them to the specific counter; ensure no customer is unattended
To keep the store keys safely under own custody (if authorised by management)
To comply with regular and punctual attendance in the store - store timings and work schedule
To clean, polish and rearrange all product display material in use or not in use as per visual merchandising standards and report to store manager or assistant store manager the excessive display material being unutilized
Provide all required product and price information to the customer and effectively close the sale; request store manager or assistant store manager to take over in the event of any challenges
Ensure that the payment received and the change or balance given to customers are correct
Procedures for credit card transactions are followed
Another staff member to verify that the payment transaction was done properly
Staff and customers should sign off cash memo
In case of non-availability of a product, understand the exact product requirement of the customer, record it in the store register and communicate the same to the store manager; follow up on the same
Receive repair orders from customers, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register or Navision and sent to the workshop
Repair bags should be accurately filled out
Follow up on the repair orders for timely delivery; ensure all repairs have been carried out in accordance with the customer's requirements and are checked twice before informing the customer
To inform and follow up with customers of booked and repaired products and report action to the store manager
Ensure gathering feedback from customers
Encourage the customers to fill up the feedback questionnaires post-sales
Participate in stock-taking exercises

Desired candidate profile

Qualification, experience and skills

Qualification: Graduate or minimum high school
Experience: 2 to 5 years of previous experience in luxury retail, customer service or hospitality industry
General knowledge of jewellery

Personal skills and abilities

Knowledge of Chinese and other foreign languages preferred
Excellent interpersonal and communication skills
Strong understanding of customer service needs and customer priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours (including weekends) to meet business needs (open to 6 days / split shifts)

Company industry

Textiles, clothing, apparels, fashion, accessories

Department / functional area

Sales, business development

Keywords

Sales consultant