Sales coordinator

Company Overview

We are a Singapore-based door specialist providing a wide range of door solutions, including timber doors, fire-rated doors, aluminium doors, invisible flush doors, sliding doors, sound-resistant doors and customised door solutions.

We are a growing team looking for a driven, responsible and customer-oriented Sales & Project Coordinator to join us.

This role is ideal for someone who enjoys sales, communicating with customers and coordinating projects, and is able to take ownership of a job from the initial enquiry through to production and completion.

Job Summary

You will be responsible for managing customer enquiries, preparing quotations, following up on sales opportunities and coordinating confirmed orders with our internal teams.

You will work closely with customers, sales, installers and our production/manufacturing team to ensure that every project progresses smoothly from enquiry → quotation → order → production → installation → completion.

The ideal candidate should be organised, proactive and comfortable handling multiple projects at the same time.

Responsibilities

• Manage customer enquiries through WhatsApp, phone calls, walk-ins and other communication channels
• Respond to customer enquiries promptly and professionally
• Understand customers' requirements and recommend suitable door solutions
• Prepare and follow up on quotations
• Proactively follow up with customers and convert enquiries into confirmed orders
• Coordinate the entire sales and project process from quotation to order creation
• Prepare accurate order forms, job sheets and production instructions
• Ensure product specifications, measurements, finishes, colours, hardware and accessories are accurately captured
• Coordinate confirmed orders with the production/manufacturing team
• Follow up on production progress and ensure jobs are completed according to schedule
• Coordinate with installers and relevant parties for site measurements, delivery and installation
• Communicate project updates to customers and manage expectations throughout the process
• Handle customer queries and resolve project issues promptly
• Maintain accurate records of customer enquiries, quotations, orders and project status
• Follow up on outstanding payments where required
• Build good customer relationships and encourage repeat business and referrals
• Assist with general sales and administrative duties when required

Qualifications & Skills

• Minimum GCE 'N' level
• Strong communication and interpersonal skills
• Comfortable communicating with customers through WhatsApp and phone
• Sales-oriented with a strong ability to follow up and close deals
• Organised and able to manage multiple projects simultaneously
• Detail-oriented, especially when handling measurements, specifications and orders
• Proactive, responsible and able to work independently
• Good problem-solving skills and ability to coordinate between different teams
• Comfortable working in a fast-paced environment
• Willing to learn about doors, hardware, materials and installation processes
• Proficient in Microsoft Office / Google Workspace
• Experience in sales, project coordination, interior design, renovation, construction or building materials is an advantage
• Experience handling WhatsApp Business or CRM systems is an advantage
• Class 3 driving licence is a plus

What We Offer

• Basic salary with commission and performance incentives
• Training and product knowledge provided
• Opportunity to learn about the door, renovation and construction industry
• Opportunity for career progression in a growing company
• Friendly and collaborative working environment

Working Hours

9:00am – 5:00pm Weekday
9:00am - 3:00pm Saturday

Who We're Looking For

We are looking for someone who is hungry to learn, takes ownership and gets things done.

You should be someone who doesn't simply wait for instructions — you see an enquiry, follow it up, coordinate the next step and make sure the job moves forward.

If you enjoy sales, talking to people, solving problems and seeing a project come together from start to finish, we'd love to hear from you.