Sales Executive

Job summary

Promote auto loans and cross-sell other FAB products within the assigned business territory (field sales) against set financial targets.

Key responsibilities

• Achieve or exceed agreed auto loans sales targets to build a new customer base for FAB.
• Promote the sales of auto loans in the assigned area or work.
• Build and maintain effective business relationships with customers.
• Assist in conducting promotional activities, meetings, and road shows in the assigned area to achieve the budgeted sales volumes.
• Ensure submitted customer applications and documentation are complete and error free.
• Follow up on document discrepancies which have been approved as deferrals.
• Minimize errors and act upon them for correction and re-submission if any.
• Provide sales MIS to team leader on a regular basis.
• Provide ongoing customer/market feedback to team leader to improve business.
• Provide sales DSR to sales manager on a regular basis.
• Ensure a high level of customer service while handling business proceedings.
• Adhere to the code of conduct and ethics while performing required duties, especially during the authentication of KYC documents.
• Capitalize on cross-selling opportunities.
• Perform duties of team leader in their absence if assigned.
• Recommend customer applications which are considered good credit risk and as per FAB policy.
• Demonstrate good convincing and negotiating skills in view of complexity in the relevant product.
• Be aware of competition and suggest changes for product improvements.
• Maintain effective business relationships with all branches and internal departments.
• Ensure that routine problems and complaints are handled professionally, and only minimal significant issues are escalated to the team leader.
• Be vigilant in identifying fraudulent activities or unethical incidents while handling business requirements; any concerns should be addressed to the line manager immediately.
• Do not argue with customers and do not make commitments to any customer.
• Maintain effective relationships with teammates and supervisors.
• Ensure that the product information shared with the customer is accurate.
• Adhere to the standard operating procedures, policies, and service standards of the bank.

Requirements / qualifications

Essential

• Minimum qualification: High school diploma
• Minimum experience: 1 to 2 years' experience in selling banking products or in the financial industry

Preferred / beneficial

• Bachelor's degree in business administration, finance, banking, or a related major field of study is preferred.
• Experience in selling banking products is an added advantage.

Skills

• Service excellence, good knowledge of FAB retail products.
• Adherence to policies, processes, and procedures both internally and externally.
• Competitive awareness and benchmarking.
• Multicultural awareness.
• Be always customer obsessed.
• Proactive.
• Strong sales skills.
• Customer sales targets.
• Client satisfaction index.

About us

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

Career development

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our values

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.