Sales Manager - Columbus

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Sales Manager to join our company.

As a Sales Manager, your primary responsibility is to drive revenue growth through effective quoting, project management, backlog oversight, and leadership of the Service Advisors and Technical Sales Leaders. You will provide upper-level technical, administrative, and sales support to the front office and field teams. This role requires daily engagement with both routine and complex issues, ensuring prompt customer response, accurate technical guidance, and strong sales execution.

Key Responsibilities:

Sales & Operational Responsibilities

• Quoting & Sales Execution

• Lead all service and project quoting.

• Guide team in preparing accurate quotes.

• Review of high-value quotes.

• Support large project bids.

• Build and maintain customer relationships.

Project Management and Back Log Oversight.

• Manage project backlog.

• Ensure quotes convert into clear projects.

• Conduct project check-ins.

• Review and approve related invoices.

Customer Experience and Issue Resolution

· Assist in negotiations and collections.

· Participate in warranty and training discussions.

· Conduct customer satisfaction follow-ups.

Front Office and Technical Field Support

· Serve as a technical resource.

· Provide guidance to dispatch.

· Review service orders and prepare follow-up quotes.

· Support specialty technical groups.

Business Performance & Continuous Improvement

· Collaborate on sales goals and improvements.

· Review monthly P&L.

· Stay current on industry standards.

Management Responsibilities

• Lead, coach, and develop the Service Advisors and Technical Sales Leaders.

• Support staffing, hiring, and interviewing.

• Train team members in sales processes and policies.

• Assist leadership with performance evaluations.

• Contribute to management meeting agendas.

• Hold team accountable for quoting accuracy and responsiveness.

• Recognize outstanding team performance.

• Support corrective actions when needed.

Safety Responsibilities

• Support company safety initiatives.

• Ensure PPE communication for site visits.

• Assist in reviewing incidents and documentation.

• Provide feedback on driving/safety reports.

Role Expectations

• Maintain quoting accuracy of 95% or higher.

• Achieve monthly and quarterly sales targets.

• Lead the daily sales huddle.

• Maintain backlog updates within 24 hours of recent activity.

• Respond to customer and internal inquiries within one business day.

• Ensure team completes follow-up quotes within 48 hours of service completion.

• Maintain customer satisfaction ratings above company benchmarks.

• Support field teams with accurate technical information.

• Lead weekly sales and backlog review meetings.

• Manage warranty review and process improvement.