Sales Officer

Key responsibilities

• Respond promptly to client inquiries and social media DMs/comments across phone, WhatsApp, social media, email, and in-person walk-ins.
• Convert leads into confirmed bookings for consultations and treatments.
• Guide clients through consultations, confidently explaining treatments, procedures, and pricing.
• Build and manage a strong sales pipeline, tracking leads from first contact through conversion.
• Follow up proactively with potential and existing patients, upselling and cross-selling relevant treatments and packages.
• Promote clinic services, treatment packages, and memberships to prospective and current clients.
• Achieve and exceed monthly sales targets, KPIs, and revenue goals.
• Maintain accurate and up-to-date client records, including interactions, bookings, and sales performance, using CRM and reporting tools.
• Coordinate with doctors and clinic staff to ensure a seamless patient experience from inquiry to treatment.
• Build long-term relationships with clients to encourage repeat visits and referrals.

Requirements

• Legally eligible to work in Dubai, UAE.
• Proven experience in sales, preferably within the aesthetics, beauty, healthcare, or wellness industry.
• Strong communication and customer service skills.
• Demonstrated ability to meet and exceed sales targets and KPIs.

Experience

• Minimum 2 years of experience in sales and customer service, including customer relation management, lead generation and conversion, client retention, and upselling/cross-selling.
• Experience in tele-sales, WhatsApp sales, customer service, and social media conversion is an advantage.
• Background in consultation or customer service roles.
• Preferred experience in aesthetic clinics, dermatology clinics, beauty clinics, cosmetic or wellness brands, healthcare, or the medical tourism industry.

Preferred qualifications

• Good spoken and written English; Arabic, Korean, or other languages are a plus.
• Knowledge of patient acquisition and conversion strategies.
• Familiarity with sales reporting tools.

Preferred attributes

• Immediate joiners preferred.
• Results-driven and target-oriented mindset.
• Strong negotiation and persuasion skills.
• Excellent organizational and follow-up abilities.
• Team player with strong interpersonal and communication skills.
• Track record of increasing clinic bookings and revenue is an advantage.