Sales Operations Manager

Our Client is a German MNC in Fluid Technology

The Manager (IC role) is responsible for supporting the sales team throughout the entire sales cycle, from opportunity qualification and proposal preparation to contract award, order execution, and project delivery coordination.

Review tender documents, specifications, drawings, and customer requirements

Coordinate with engineering, product management, procurement, and factories to obtain technical and commercial inputs

Support the sales team in preparing quotations, pricing strategies, cost analyses, and commercial proposals

Collaborate with factories and suppliers to obtain equipment pricing, lead times, and delivery schedules

Generate sales performance reports, forecasts, and operational dashboards

Review customer contracts and purchase orders to ensure alignment with approved proposals

Track contract milestones, delivery schedules, and commercial obligations

Act as the primary interface between local sales teams and manufacturing facilities

Monitor factory production schedules and delivery commitments

Coordinate with procurement and logistics teams to ensure on-time delivery

Escalate supply chain, production, or delivery risks and drive resolution

Provide customers and sales teams with regular updates on production and shipment status

Participate in customer meetings related to proposals, contracts, delivery schedules, and project execution

Respond promptly to customer inquiries regarding pricing, lead times, and order status

Ensure a high level of customer satisfaction through proactive communication and issue resolution