Sales Representative

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

The Sales Representative plays a vital role in communicating the value and benefits of the MDVIP program to prospective members through a personalized, consultative sales approach. This position is ideal for individuals who thrive in a fast-paced, structured environment and possess strong verbal and written communication skills.

Sales efforts are focused on engaging patients of transitioning physicians through outbound calling campaigns—not cold calling—ensuring a receptive and informed audience. Comprehensive onboarding and training are provided to develop a deep understanding of MDVIP’s mission, program features, and operational procedures, enabling representatives to deliver consistent, high-quality service and results.

Key Responsibilities

• Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program.
• Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all in bound and outbound interactions.
• Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.

Key Competencies

• Demonstrates thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers.
• Maintains a professional, positive, and service-oriented approach when handling all telephone, written, ordigital inquiries.
• Manages communication effectively with MDVIP-affiliated physicians and their staff in relation tomembership-related activities.
• Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics(e.g., conversion rate, talk time, quality scores).
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.