Sales Specialist

Position Summary:

The Sales Specialist will be responsible for sales activities, from lead generation through close by interacting with established customers and developing new accounts. Works with the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with the company vision and values. This position is primarily remote; however, employees will be assigned to and support one of the company's markets based on geographic location: Baltimore, Washington, DC, New York City, or Connecticut.

Essential Job Duties include the following, other duties may be assigned.

· Sources new customers and generates qualified leads

· Build strong customer relationships by routinely and systematically making face-to-face sales calls to the Customer base.

· Presents certain company presentations focused mainly on the products and services while on site.

· Respond to customer phone inquiries in a prompt, courteous, and concise manner.

· Serves customers by providing product and service information and resolving product and service problems.

· Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

· Opens customer accounts by recording account information.

· Enter customer orders with accuracy and assure customer satisfaction.

· Attracts potential customers by answering product and service questions and suggesting information about other products.

· Presents the range of prices on the particular product or services.

· Makes follow-up calls to customers to ensure that the customers are satisfied.

· Maintains close contact with customers, resolves certain issues and answers relevant questions.

· Meet personal/sales team targets and call handling quotas