SALES SUPPORT ASSOCIATE
ABOUT US:
Lyons Specialty Company., LLC is an independent wholesale distributor servicing 500+ accounts in convenience store retail and foodservice across Louisiana, Mississippi, and Arkansas. We are a family owned and operated business with over 100 years of stability, experience, and success. Our success is based on a strong commitment to maximizing the potential of our customers and employees alike. We are dedicated to adding value and supporting the internal growth of our talented and committed team!
ABOUT THE ROLE:
SNAPSHOT: The Sales Support Associate is an associate who supports and assists both the sales department and accounting department to oversee and process customer returns. The role is responsible for ensuring the timely, efficient, and accurate process of customer returns within an assigned territory.
- TERRITORY: Baton Rouge and surrounding areas (East BR, West BR, Gonzales, Hammond)
- DEPARTMENT: Sales (Merchandising and Accounting Support)
- COMPENSATION: Hourly (starting at $16) + Mileage Reimbursement
- COMMITMENT: Full-Time: Monday – Friday (8:00am – 5:00pm)
- BENEFITS: Health, Dental, Vision, Basic Life, Short/Long Term Disability, PTO, 401(K)
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Read, learn and understand product inventory and product date codes.
- Introduce self to store management and provide positive, professional, and friendly customer service upon arrival, throughout, and prior to departure in every account.
- Review closely with customers the inspection and verification of products being returned and/or discarded.
- Manage the eligibility approval of returned products according to company credit policies.
- Maintain accurate packaging, coding, sealing, and processing of customer returns for pickup.
- Ensure proper packaging and discarding of unsaleable damaged and/or outdated products.
- Complete return/credit forms and necessary reports accurately in a timely manner.
- Provide store support to replace tags and assist with merchandising needs as needed.
- Assist with inventory cut lists
- Work closely and collaboratively with Territory Sales Manager (TSM), Regional Sales Manager (RSM), Controller and Sales VP.
- Interact effectively with all levels of management and employees through communication in-person, over-the-phone, and in-writing.
- Cooperation and execution of flexibility – Schedules are subject to change monthly.
- Function as a team member with willingness to perform any duty assigned to best serve the company’s mission.