Sales Support / Coordinator - Malaysia
Job Description:
- Take up all the Software As A Service (SAAS) license renewals, license adding and license upgrade requests.
- Preparing sales quotations to customers
- Track customer subscriptions for renewals and follow up on payments coming in or receiving from customers
- Be familiar with customers payment terms & cycles e.g. MNC, government agencies
- Updating all clients subscription information on the renewal portal (Automated renewal notifying system)
- Managing customer feedback
- Any other ad-hoc assignments by your supervisor to support Sales Ops matters
Requirements:
- Min. 2 to 3 years sales support experience (Plus if worked in software company)
- Possess a business diploma (Marketing / Communications / IT / Business Administration)
- Possess good business acumen and communication skills
- Plus if familiar with Netsuite system (eg. Accounting, CRM etc.)
- Able to work independently and good problem solver
- Understand basic accounting/payment terms e.g. Revenue, Gross Profit,Profit Margin, GST, accounts receivables, COD, 30Net etc.