Salesforce Business Analyst

We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.

Responsibilities

• Gather and document business requirements from stakeholders across various departments
• Translate business needs into functional specifications for the Salesforce platform
• Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions
• Conduct gap analysis between current business processes and desired Salesforce functionality
• Facilitate workshops and meetings with stakeholders to align on project scope and deliverables
• Support user acceptance testing and validate that solutions meet business requirements
• Create and maintain documentation, including process flows, user stories, and business cases
• Provide recommendations for process improvements leveraging Salesforce capabilities
• Act as a liaison between business users and technical teams throughout the project lifecycle
• Assist in the prioritization of the product backlog based on business value and impact

Requirements

• 3+ years of experience working within the Salesforce ecosystem
• Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud
• Background in business analysis within a Salesforce environment
• Understanding of the Salesforce platform and its core capabilities
• English proficiency at B2 level or higher

Nice to have

• Familiarity with Salesforce Financial Services Cloud
• Knowledge of Salesforce Agentforce
• Skills in Salesforce Marketing Cloud

Benefits

We connect like-minded people

• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events

We invest in your growth

• Leadership development, career advising, soft skills and well-being programs
• Certifications, including GCP, Azure and AWS
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers

We cover it all

• Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Comprehensive medical & family care package
• Five trust days per year (sick leave without a medical certificate)
• Benefits package (sports activities, a variety of stores and services)

We connect like-minded people:

• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events

We invest in your growth:

• Leadership development, career advising, soft skills and well-being programs
• Certifications, including GCP, Azure and AWS
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers

• Discounts in local language schools, including offline courses for the Uzbek language

We cover it all:

• Monetary bonuses for engaging in the referral program
• Medical & family care package
• Four trust days per year (sick leave without a medical certificate)
• Discounts for fitness clubs, dance schools and sports programs
• Benefits package (sports activities, a variety of stores and services)

We connect like-minded people:

• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events

We invest in your growth:

• Leadership development, career advising, soft skills and well-being programs
• Certifications, including GCP, Azure and AWS
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers
• Discounts in local language schools, including online courses for the Kazakh language

We cover it all:

• Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Medical & family care package
• Six trust days per year (sick leave without a medical certificate)
• Coverage of psychology sessions of your choice
• Benefits package (sports activities, a variety of stores and services)
• Housing support program: preferential mortgage access via Otbasy Bank partnership

We connect like-minded people:

• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events

We invest in your growth:

• Leadership development, career advising, soft skills and well-being programs
• Certifications, including GCP, Azure and AWS
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers

We cover it all:

• Monetary bonuses for engaging in the referral program
• Medical & family care package
• Six trust days per year (sick leave without a medical certificate)
• Coverage of psychology sessions of your choice
• Discounts for fitness clubs and sports programs
• Benefits package (sports activities, a variety of stores and services)

We connect like-minded people

• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events

We invest in your growth

• Leadership development, career advising, soft skills and well-being programs
• Certifications, including GCP, Azure and AWS
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers

We cover it all

• Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Comprehensive medical & family care package
• Four trust days per year for personal needs
• Discounts for fitness clubs
• Benefits package (hotels, restaurants, stores and services)