Salesforce Developer
This is a remote position.
About the Job
As an Experienced Salesforce Developer II at Aspire, you will support the development, enhancement, and integration of Service Cloud solutions. This role focuses on delivering high-impact business functionality, scalable custom components, and system integrations within an enterprise Salesforce environment. You will serve as a hands-on technical expert, partnering with Revenue Operations, Sales Operations, and Engineering teams to execute development tasks independently while collaborating effectively with cross-functional stakeholders. This role is open to candidates in the APAC (India) region with core working hours covering U.S. Central Time (CT).
What You'll Do
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Develop and enhance Salesforce Service Cloud solutions, including Omni-Channel functionality such as routing, capacity, and presence management to optimize customer service workflows.
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Build scalable, high-quality applications using Apex and Lightning Web Components (LWC) as the primary development framework, while maintaining and refactoring existing Aura and Visualforce components as needed.
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Build and maintain robust integrations with third-party systems using REST APIs, Bulk APIs, and Metadata APIs, including telephony/CTI integrations and external SaaS/AppExchange applications.
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Collaborate with business stakeholders to translate complex requirements into technical designs, ensuring alignment with enterprise architecture and security standards.
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Conduct thorough code reviews, enforce development best practices (governor limits, bulkification, and test coverage), and maintain technical documentation for all customizations and integrations.
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Serve as an escalation point for production support issues, performing root cause analysis and delivering timely resolutions to maintain platform stability.
What You'll Need
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5+ years of hands-on Salesforce development experience, with a strong focus on Service Cloud implementations in an enterprise environment.
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Deep expertise in Omni-Channel (routing, capacity, presence) and Service Cloud console configurations.
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Advanced proficiency in Apex, Lightning Web Components (LWC) , Aura, Visualforce, SOQL, and SOSL—with LWC as the primary development standard.
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Proven experience integrating Salesforce with external systems using REST, SOAP, Bulk, and Metadata APIs, including telephony/CTI and third-party SaaS platforms.
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Strong understanding of Salesforce security models (sharing rules, permission sets, role hierarchies) and data governance best practices.
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Ability to work during U.S. Central Time (CT) core hours, collaborating with US-based teams.
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Experience working within a Revenue Operations, Sales Operations, or similar high-growth business environment.
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Salesforce certifications such as Platform Developer I, Platform Developer II, or Service Cloud Consultant.
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Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar compliance standards.
Why Aspire
In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation.
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Be part of a remote-first organization where flexibility is embraced.
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Work and learn alongside talented engineers and technology leaders.
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Explore opportunities to learn and grow through technical and non-technical training programs.
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Gain global exposure by working on products with international teams and clients.
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Attend virtual and in-person international technology conferences to expand your knowledge and network.
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Exposure to working in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.
Requirements
Must-Have Skills:
- 5+ years of experience developing Salesforce business applications.
- Strong proficiency in Apex, including triggers, controllers, and test classes. Lightning development, with strong hands-on LWC experience.
- SOQL and SOSL.
- Demonstrated experience building business solutions within Service Cloud. Hands-on experience with Salesforce Omni-Channel functionality. Experience developing custom objects and working within the Salesforce development environment.
- Experience integrating Salesforce with third-party systems using REST-based web services.
- Experience maintaining or enhancing existing Aura and/or Visualforce components.
- Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.
- Ability to work independently while collaborating effectively in a team environment.
- Strong written and verbal communication skills.
Nice-to-Have Skills:
- Salesforce Platform Developer II certification.
- Experience with telephony/CTI integrations within Salesforce.
- Experience working in enterprise-scale Salesforce environments.
- Familiarity with complex data models and large-scale implementations.
- Experience with Copado or similar Salesforce deployment and CI/CD tools.
- Experience supporting integrations with external SaaS platforms and AppExchange applications.
- Experience integrating Salesforce with AI-driven tools or services, such as predictive analytics, machine learning APIs, or generative AI platforms. Exposure to Salesforce AI capabilities, such as Einstein features or AI-powered automation within Sales Cloud or Service Cloud.
- Experience building AI-enabled workflows or automation using REST APIs.
- Understanding of prompt engineering concepts or applying generative AI tools within business applications. Familiarity with data preparation, governance, and security considerations for AI-enabled solutions