SAP BASIS Digital Customer Engagement Manager
We are looking for people with SAP brownfield migration and hyperscaler exposure for PL Requirements.
a.Proven hands-on technical experience
-Basis skillset with migration experiences from on-Prem to the cloud environment
-Hyperscaler understanding nd experience
b.Understanding of Technical Managed Services and related ITSM processes
c.Excellent internal and external stakeholder management, presentation and communication skills
d.Costumer focus / Networking / Relationship Building/ Results-driven / Self-organized
Responsibilities
· Advise customers on technical architecture and landscape issues.
· Support de-escalation of critical customer situations, working with relevant SAP teams.
· Participate in customer release and maintenance activities.
· Provide ongoing technical support and continuous knowledge transfer.
· Review account status and transition accounts as volume or complexity increases.
Key Skills Required
· Minimum 5 years of SAP Basis experience.
· 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).
· Hands-on experience with S/4 HANA Application and HANA database.
· Mandatory SAP Upgrade & Migration (OS/DB) experience.
· Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.
· Experience with any hyperscaler (AWS, Azure, or GCP).