Scrum Master

Location: Hybrid/Onsite – Bedford, TX preferred

Department: Information Technology

Reports to: Chief Information Officer

Position Summary

The Scrum Master serves as a servant leader and facilitator responsible for enabling both Agile delivery teams and support functions to operate and coordinate effectively and efficiently to deliver high-quality outcomes.

The position focuses on improving team effectiveness, delivery flow, and cross-functional alignment. This role is not a traditional project manager role, but rather an enabler of value realization through emphasizing team accountability, flow efficiency, and continuous improvement.

Duties/Responsibilities

• Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews/demos, and retrospectives.
• Ensure adherence to Lean-Agile principles and practices.
• Support teams in defining sprint goals, scope clarity, and accountability.
• Lead technical support function, including monitoring work intake and prioritization, ensuring visibility of all incoming requests, tracking ticket flow, aging, and resolution progress.
• Support continuous improvement and automation of service workflows, including reducing work-in-progress and improving response times.
• Identify and remove blockers.
• Manage dependencies across development and support functions.
• Reduce cycle delays, bottlenecks, and inefficiencies.
• Escalate risks appropriately to leadership.
• Coordinate visibility and alignment of work across development, operations, and support teams.
• Promote visibility or priorities, dependencies, and timelines.
• Facilitate communication between technical teams and business stakeholders.
• Perform responsibilities in a manner consistent with DOT Compliance Group’s purpose and core values.
• Regular attendance is an essential function of the job.
• Other duties as assigned.