Security Agent

About Us:

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As a Security Agent at Thalia Hall, you will play a key role in ensuring the safety and security of our guests, artists, and staff while delivering an unparalleled concert-going experience. Whether checking IDs, securing backstage access, or assisting with crowd management, your focus will be on maintaining a safe, welcoming environment while upholding our high standards of hospitality

Additional Responsibilities Include but Are Not Limited To:

• Assist with guest and employee ingress, checking IDs, and enforcing credential checks for backstage and artist areas.
• Monitor guest behavior, ensuring safe crowd management and addressing inappropriate or unsafe conduct in a timely manner.
• Supervise barricades, the photo pit, and other key areas to maintain security and crowd control.
• Escort artists and touring personnel as needed while maintaining professionalism and discretion.
• Assist guests with directions, medical assistance, and any other venue-related needs.
• Work with the House team to document major incidents for thorough record-keeping.
• Enforce the venue’s code of conduct and foster an inclusive, respectful environment.
• Learn, communicate, and follow emergency and evacuation procedures.
• Perform other tasks or projects as assigned by management.