Security Director

We are seeking a high-caliber, strategic Security Director to oversee total physical security, public safety, and team operations at a premier 1.3 million-square-foot open-air mixed-use lifestyle center in Chicago’s South Loop.

Managing a dynamic team of security professionals, this executive-level site role is responsible for safeguarding a high-volume property featuring extensive retail storefronts, a major multi-screen theater, 340+ luxury residential lofts, a 1,000+ space parking garage, and public rooftop green spaces. The Security Director acts as the primary liaison between security operations, property management, ownership, local law enforcement, and key commercial / residential tenants.

Must have at least 3 years of continuous managerial experience (preferably in security or a related field) to be considered. Schedule is as follows: Tuesday-Saturday 10am-6pm

Key Responsibilities

Strategic Leadership & Client Partnership

• Serve as the primary on-site manager and subject matter expert for security operations, presenting directly to property management, ownership, and corporate leadership.

• Develop, implement, and audit comprehensive site post orders, standard operating procedures (SOPs), and emergency action plans (EAPs).

• Foster strong, collaborative relationships with retail store managers, theater management, residential leaders, and local law enforcement (CPD) to ensure a safe, welcoming environment.

Team Management & Operational Excellence

• Recruit, hire, train, and directly supervise all on-site shift supervisors and security officers.

• Conduct ongoing performance evaluations, coaching, disciplinary actions, and career development initiatives to maintain high team morale and retention.

• Ensure full compliance with training mandates, state security licensing (PERC), uniform standards, and customer service protocols.

High-Traffic Campus Safety & Risk Mitigation

• Oversee comprehensive interior and exterior safety operations across retail plazas, parking facilities, residential corridors, and event spaces.

• Manage crowd control, visitor flow, and security planning for major seasonal public gatherings, community events, and peak retail/entertainment hours.

• Supervise the daily operation and maintenance of site access control, visitor management systems, life-safety equipment, and extensive CCTV camera networks.

• Lead incident response for property emergencies, public safety threats, theft/loss prevention issues, and medical calls—ensuring timely, thorough incident reporting and investigation.

Qualifications

• Experience: Minimum 5+ years of progressive security management experience, with a proven track record as a Director or Senior Account Manager in large-scale commercial, open-air retail, or mixed-use environments.

• Education: Bachelor’s degree in Criminal Justice, Business Administration, Security Management, or related field (or equivalent combination of education and high-level leadership experience) preferred.

• Licensing & Clearances: Valid Permanent Employee Registration Card (PERC) or state equivalent; valid Driver’s License; must successfully pass pre-employment drug screening and background check.

• Technical & Administrative: Proficient in workforce management platforms, MS Office Suite (Excel, Word, PowerPoint), modern CCTV systems, and incident-logging technology.

• Soft Skills: Exceptional public speaking, written communication, crisis leadership, and conflict resolution skills; strong ability to interface professionally with high-profile corporate clients and residential tenants.

• Physical Demands: Ability to conduct extended campus patrols in varying weather conditions, respond rapidly during site emergencies, and lift/move up to 50 lbs as required.

Salary & Benefits: Base salary: $65K - 68K plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k). Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

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