Security Officer (CCTV Operator)
- Provide consistent, professional, and proactive guest service while collaborating with colleagues.
- Regularly patrol all areas and buildings to ensure safety and security.
- Address and manage the presence of trespassers or unauthorized individuals on the property.
- Carry out security and baggage checks as necessary.
- Monitor CCTV cameras and take appropriate actions to ensure the safety of guests and colleagues.
- Observe and report any vehicle violations on the property, including parking issues, speeding, and dangerous driving.
- Respond promptly to activated fire prevention systems, investigate causes, and report findings.
- Address guest and staff concerns, offering first aid and casualty care in a timely, compassionate, and helpful manner.
- Build and maintain strong, effective working relationships with all departments.
- Record daily shift activities and provide relevant information to hotel departments for follow-up.
- Ensure compliance with all corporate, hotel, and departmental policies and procedures.
- Participate in hotel committees as needed.
- Perform any other duties, tasks, or assignments as required within the department.
- Previous security or safety experience in a similar role within a luxury hotel environment is preferred.
- Current First Aid and CPR certification is required; Advanced First Aid certification is preferred.
- Completion of fire safety or firefighter training is an asset.
- Strong written and verbal communication skills, along with excellent interpersonal and conflict resolution abilities, are required.
- Proven ability to collaborate effectively within a diverse, multi-cultural team environment.
- Demonstrated capacity to focus on guest needs while maintaining a calm and courteous demeanor at all times.
- Strong work ethic, responsibility, reliability, and the ability to work rotating shifts (both day and night), split shifts, extended hours, including evenings, weekends, and public holidays are essential.