Senior Account Manager

Job description

You are about to apply for a certified top employer 2026. Raya Smart Buildings - Raya Holding subsidiary - is hiring for its workspace management company - Edge Innovation Center - senior community account manager in East Cairo (New Cairo) with the following requirements.

Job purpose

The position is responsible for managing the day-to-day operations and customer experience of the assigned center. The role ensures smooth branch operations, high member satisfaction, workspace readiness, and sustained occupancy while creating a professional and engaging community environment. The position acts as the main point of contact for members, visitors, and partners and plays a key role in maintaining operational excellence and a positive customer journey.

Key duties & responsibilities:

• Oversee day-to-day center operations, ensuring smooth delivery of services, compliance with company standards, and uninterrupted business continuity.
• Sustain branch revenue, occupancy, and profitability targets through workspace hospitable level of services.
• Maintain high customer satisfaction and retention levels by proactively managing client relationships, resolving escalations, and delivering an exceptional member experience.
• Manage, coach, and develop branch employees, fostering a customer-centric, performance-driven culture aligned with Raya values.
• Monitor center expenses, ensure cost efficiency, manage budgets, and identify opportunities to improve profitability and operational effectiveness.
• Coordinate with facility management, IT, housekeeping, security, and vendors to maintain a safe, professional, and productive workplace environment.
• Ensure adherence to company policies, health and safety requirements, contractual obligations, and regulatory requirements.
• Analyze center performance indicators, customer feedback, market trends, and competitive activities, providing recommendations to improve business results.

Skills description

Technical skills

• Workspace operations management.
• Customer service and complaint handling.
• Event and meeting room management.
• Reporting and KPI tracking.
• Microsoft Office (Excel, PowerPoint, Outlook).
• CRM and booking systems knowledge.
• Basic facilities and vendor coordination.
• Health and safety compliance awareness.

Interpersonal skills

• Result orientation.
• Advanced hospitality skills.
• People management skills.