Senior Agent Customer Service French Speaker
You handle customer inquiries and issues in French and English through email, chat, and voice. You collaborate with internal and external stakeholders, explain products in customers' preferred languages, maintain partner relationships, and escalate unresolved issues to Level 2 or supervisors.
Responsibilities
- Handle customer inquiries and issues through email, chat, and voice
- Collaborate with product managers and marketing teams
- Address customer complaints and feedback
- Explain company products in customers' preferred languages
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2 or supervisors
Requirements
- Diploma in finance, customer service and relations, linguistics, crypto-related studies, or a related field
- At least 1 year of experience in language-related roles
- Translation
- Interpretation
- Localization
- Spoken and written French
- English proficiency
- Multilingual support
- Interpersonal skills
- Problem-solving
- Time management
- CRM tools such as Zendesk
- MacOS
- Lark
- Microsoft Office
- G-Suite
- Cryptocurrency knowledge
- Fintech knowledge
Benefits
- L&D programs
- Education subsidy
- Team building programs
- Company events
- Wellness allowances
- Meal allowances
- Comprehensive healthcare schemes for employees and dependants