Senior Analyst, Patient Support Analytics
- Analyze patient customer journeys to identify trends and access barriers
- Collect integrate validate analyze patient support and operational data
- Conduct trend segmentation journey funnel and root cause analyses
- Create data visualizations for patient and customer journey
- Design develop and maintain dashboards scorecards recurring reports and ad hoc analyses
- Develop executive ready summaries of findings business implications risks and actions
- Establish standardized metrics and reporting frameworks
- Evaluate program performance using key metrics
- Leverage analytics and AI to enhance actionability and depth of insights
- Monitor track and develop programs and adhere to timelines
- Partner with cross functional stakeholders to provide analytics and insights
- Reconcile data accuracy across vendors systems dashboards and reporting sources
- Transform data into executive decision support insights
Perks/Benefits:
- 401k savings plan
- Disability insurance
- Employee assistance program
- Employee benefit programs
- Flexible vacation
- Life insurance
- Medical/Dental/Vision insurance
- Parental leave
- Tuition reimbursement