Senior Analyst, Sales Operations

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At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis Heritage Dairy, part of the Lactalis family of companies, is currently hiring a Senior Analyst, Sales Operations position based in Chicago, IL.

The Senior Analyst, Sales Operations is responsible for ensuring the accuracy and integrity of pricing data within SAP while supporting budget administration for the Sales Planning and Omnichannel Shopper Marketing teams. This role manages SAP pricing structures, purchase orders, pricing execution, invoicing, and vendor payment processing to support efficient business operations.

The Senior Analyst partners closely with Sales, Finance, Supply Chain, IT, Marketing, and other cross-functional stakeholders to maintain data accuracy, optimize business processes, and support organizational objectives. Leveraging strong analytical and technical expertise, this position identifies and resolves complex business challenges, drives continuous process improvements, and delivers actionable insights that support operational and strategic decision-making.

The ideal candidate is a detail-oriented and collaborative professional with strong analytical and problem-solving skills, a solid understanding of business processes, experience working with ERP systems such as SAP, and the ability to communicate effectively across cross-functional teams. Success in this role requires a high degree of accuracy, sound judgment, and a continuous improvement mindset.

From your EXPERTISE to ours

Key responsibilities for this position include:

Data Management

• Maintain SAP list prices and pricing conditions, including updates related to new item setup, list price changes, compliance reviews, and new customer/vendor setup.
• Ensure the accuracy and integrity of pricing data through established controls, audits, and quality assurance processes.
• Partner with cross-functional teams to manage pricing-related data changes and support end-to-end business process execution.
• Monitor compliance with internal policies, customer requirements, and industry standards.
• Analyze pricing and EDI transactional data to identify discrepancies, trends, and opportunities for improvement.
• Collaborate with stakeholders to investigate and resolve pricing and invoicing issues in a timely manner.
• Conduct root cause analysis and recommend corrective actions to prevent recurring issues.
• Deliver insights and recommendations that improve data quality, process efficiency, and overall business performance.
• Support system enhancements, testing activities, and documentation related to pricing and data management.

Budget Management

• Support the annual planning process by creating and maintaining SAP internal orders for Trade Marketing and Category Management budgets.
• Create, update, and manage purchase orders for vendors and customers in support of approved budget activities.
• Process Trade Marketing costs and collaborate with Accounts Payable and Accounts Receivable to ensure accurate financial transactions.
• Monitor budget activity and assist with tracking, reporting, and reconciliation efforts.
• Identify opportunities to streamline budget management processes and improve operational efficiency through continuous process improvement initiatives.

WORK CONDITIONS

• Travel may be required occasionally.
• Extended hours may be necessary depending on the project needs.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
• This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy (3 days in-office, 2 days WFH).