Senior Associate (Helpdesk Support)

Our client is a Leading Finance Company, they are currently seeking for a Senior Associate (Helpdesk Support) to join their team.

Senior Associate (Helpdesk Support)

Responsibilities:

• Provide first line technical support to users on hardware, software and networking related issues.
• Fulfill user requests in priority and follow up support cases in timely manner.
• Provide support and conduct troubleshooting to various systems and applications.
• Maintain IT asset inventory records management.
• Perform support team operational tasks.
• Documentation the standard support & operation procedures and build up knowledge base.
• Assist in IT project coordination and implementation.
• Liaise with external vendor for providing technical support on data centre facilities and monthly preventive maintenance services.
• Handle other ad hoc duties as assigned.

Requirements:

• Degree in Computer Science, Information Technology or related disciplines
• Minimum 3 years of solid experience in desktop support
• Hands-on experience in Microsoft Windows 10, Active Directory, Lotus Notes, MS Office
• Holder of MCP, MCSE, ITIL will be an advantage
• Good team player, strong communication and well organized
• Proactive, self-motivated and service-oriented
• Good command of spoken and written of English and Chinese

Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: [email protected].

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