Senior Client Service Manager
You will serve as the primary point of contact for clients in the German team in Frankfurt. You will discuss financial markets and investment strategies, explain products and services, manage the client experience from education through retention, and resolve complex and high-priority issues.
Responsibilities
- Serve as the primary point of contact for clients
- Engage with clients by telephone and email
- Discuss financial markets
- Explain investment strategies
- Demonstrate the eToro platform
- Provide product and service insights
- Manage the client experience from education through retention
- Handle complex inquiries
- Resolve high-priority issues
Requirements
- Business fluency in German and English
- Interest in financial markets
- Knowledge of stocks, cryptocurrencies, ETFs, Smart Portfolios, and CFDs
- Bachelor’s degree in Finance, Economics, or a related field highly desirable
- Client-facing experience in Account Management, Retention, or Customer Service within financial services
- Organization and multitasking
- Proactive and target-oriented approach
- Interpersonal and collaboration skills
- Ability to learn new products and adapt to market trends
- Ability to use AI tools to automate routine tasks and improve client communication
Benefits
- Flexible hybrid work model with two days of remote work per week after initial training
- Necessary equipment provided
- Monthly meal and food shopping allowance
- Deutschlandticket subsidy
- Complimentary drinks and snacks
- Stable and predictable Monday-to-Friday working hours
- Regular team-building events and social activities