Senior Cloud Support Engineer
You will provide technical support for cloud customers through Zendesk, resolve virtual machine and hardware issues, participate in a 24/7 on-call rotation, triage alerts, collaborate on root-cause analysis, and create documentation and training materials.
Responsibilities
- Provide technical customer support through Zendesk
- Participate in a 24/7 on-call rotation
- Diagnose and resolve virtual machine and hardware issues
- Use CLI and internal tools to troubleshoot scaling tests
- Manage alert triage and maintenance windows
- Conduct node delivery testing
- Collaborate with SRE, Networking, and Storage teams on root-cause analysis
- Develop onboarding materials, knowledge-base documentation, and SOPs
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- Strong Linux command-line skills
- Proficiency with Git
- 5+ years of customer support experience
- Experience with Kubernetes, Slurm, Terraform, and Grafana
- Familiarity with AWS, Azure, or GCP
- Excellent communication and customer service skills
- Understanding of Infiniband, RDMA, RoCE, and SDN
Benefits
- Pension contributions
- Private health insurance
- Private dental insurance
- Income protection
- Life assurance