Senior Customer Success Manager
You will develop and maintain strong customer relationships, understand business and technical needs, guide customers through cloud-based AI and ML implementations, and support Kubernetes solutions. You will coordinate customer journeys with Product and Engineering, monitor performance and return on investment, deliver training, resolve issues, and provide strategic advice on industry and technical developments.
Responsibilities
- Develop and maintain strong customer relationships
- Work on case studies highlighting customer successes
- Act as a liaison between customers and the technical team
- Provide technical guidance and support for cloud-based AI and ML solutions
- Conduct regular reviews and report on customer progress
- Coordinate with Product and Engineering to define customer journeys
- Stay current with industry trends, technical advancements, and regulatory changes
- Deliver customer training sessions and workshops
- Address and resolve customer concerns
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
- Strong technical foundation in cloud computing platforms, AI, and ML technologies
- Excellent interpersonal, communication, and presentation skills
- Ability to build relationships at all levels within an organization
- Ability to work in a fast-paced environment with ambiguous and iterative fact-sets
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off