Senior Customer Support Specialist

About Easygenerator

We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.

We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

What You’ll Do

• Interact with customers across chat, email, and calls

• Share best practices and recommendations

• Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.

• Collaborate with Sales, Development, Marketing, and QA

• Represent the “voice of the customer” inside the company

• Contribute to process improvements and exceed KPIs

What You Bring

• Bachelor’s degree or equivalent experience

• 1–2 years in a customer-facing role (support, success, service)

• Excellent English communication skills (written + spoken)

• Customer-first mindset with strong active listening skills

• General computer proficiency and SaaS product knowledge

• Ability to multitask and stay calm under pressure

• Positive, team-oriented, and proactive attitude

What's in it for you

• Be part of a fast-growing scale-up where you make an impact from day one

• Join an international team of passionate, supportive colleagues

• Grow with us — new opportunities open quickly as we scale

• Thrive in an inclusive, diverse workplace where performance matters most

Ready to join us?

• Apply now and help us deliver world-class support while shaping the future of EdTech!