Senior Delivery Manager - Insurance Domain
We're looking for a Senior Delivery Manager – Insurance Domain to join our team in Zurich, Switzerland, in a hybrid working mode.
In this role, you will drive end-to-end delivery for key insurance clients, working closely with account management and business development to ensure successful execution of complex engagements. This position combines delivery management responsibilities with AI-first leadership, leveraging advanced tools to optimize SDLC processes and enable measurable business value in a regulated industry. You will act as a trusted advisor in Insurance, guiding clients toward practical AI adoption while ensuring robust governance and compliance across engagements.
Responsibilities
- Oversee full lifecycle delivery for client projects/programs, ensuring compliance with internal processes and governance standards
- Manage client relationships at multiple levels, define expectations, and mitigate delivery risks proactively
- Promote AI-driven delivery enablement within teams to improve SDLC efficiency and overall productivity
- Identify, scope, and structure high-value AI use cases in Insurance (e.g., claims processing, underwriting, policy administration) and develop adoption roadmaps
- Translate AI capabilities (Generative AI, agentic frameworks, LLM integration) into clear delivery outcomes, adjusting estimation models and team structures
- Lead multiple concurrent workstreams across business and technical teams, ensuring timely escalation and risk handling
- Collaborate with architects, consultants, product owners, and QA teams to craft realistic project estimations and delivery plans
- Support business development by preparing proposals, SOWs, and representing delivery leadership during pre-sales and contracting phases
- Contribute to domain expertise growth by sharing best practices internally and with clients, maintaining continuous professional development
Requirements
- 5–10 years of experience in consulting or IT service delivery management, including at least 3 years in the Insurance domain
- Proven ability to deliver complex projects and manage senior client stakeholders
- Hands-on experience applying AI tools (LLM APIs, coding assistants, agentic AI frameworks) to real delivery work
- Strong capability to identify and quantify AI use cases while navigating risk, compliance, and data governance in Insurance contexts
- In-depth knowledge of the Software Development Life Cycle, Agile delivery, and practical project delivery methodologies
- Understanding of software architecture principles and IT Service Management processes
- Experience leading distributed teams across multiple geographies
- Strong leadership, organizational, and stakeholder management skills with exceptional communication and presentation abilities
- Fluency in English and German or French
Benefits
- 5 weeks of vacation
- EPAM Employee Stock Purchase Plan (ESPP)
- Enhanced parental leave
- Extended pension plan
- Daily sickness allowance insurance
- Employee assistance program
- Global business travel medical and accident insurance
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses