Senior FinCrime Ops Manager
You'll own and run LemFi's Financial Crime Operations, sitting at the heart of how we protect customers while keeping the product fast, accessible, and fair. This is hands-on operations leadership. You're accountable for live decisioning, investigations, unblocks, and the continuous improvement of in-life controls. You'll manage a team of 20-30 analysts, and you'll design, run, and improve an operation that balances fraud prevention, customer experience, and growth in a high-volume, fast-moving environment. You won't just manage queues. You'll think like an operator, move like a business owner, and build a team that makes consistent, risk-based decisions at scale.
Responsibilities
- Lead the day-to-day Financial Crime Operations function
- Own investigations, unblocks and fraud decisioning for in-life customers, and set the standard for how work flows through the operation
- Own operational outcomes: time-to-unblock, investigation turnaround, throughput, decision quality, and SLA performance as volumes scale
- Continuously assess and improve operational controls to reduce false positives and unnecessary friction
- Partner with Product and Data to refine rules, unblock logic, and experiments that improve conversion while maintaining risk standards
- Manage and mentor a team of 20-30 Financial Crime analysts
- Monitor trends in alerts, unblocks, false positives and investigation outcomes and translate data into practical operational changes
- Collaborate with Compliance and the MLRO on escalations, SARs and regulatory matters
Requirements
- 6+ years in Fraud or Financial Crime Operations, with at least 3 years in a leadership role
- Strong experience managing live investigations, unblocks, alerts and decisioning in a fintech or high-volume financial environment
- Proven ability to run and improve operational workflows, SLAs and performance metrics
- Experience partnering closely with Product, Data or Engineering teams on control performance and operational improvements
- Solid analytical capability (Excel or similar tools) to assess trends and operational effectiveness
- Leadership experience managing and developing teams at scale