Senior Hospitality Manager
WE’RE HIRING: Senior Hospitality Manager (OWNER-LEVEL)
Our Cape Joy team is looking for a experienced candidate with a hands-on GM to run our Luxury guest house and routine management of casual dining and bar operations like it’s your own. This role requires someone who can take full control of standards, staff, stock, service, and profitability without constant supervision. Full time position that requires early starts and weekend work.
This is a managerial role were you will be responsible for the operations, sales growth, stock and people.
Requirements
- A Bachelor's degree in Business Administration, Hospitality, or a related field is a plus
- Experience in restaurant operations essential.
- Minimum 7–10 years of General Manager experience in luxury hospitality, boutique hotels, guest houses, or high-end restaurants (traceable references required).
- Proven experience managing both accommodation/lodging and food & beverage/bar operations simultaneously.
- Demonstrated track record of running an establishment independently, with minimal oversight.
- Experience managing casual daily food service and bar operations including opening/closing procedures, service standards, and team scheduling.
You must be able to:
- Lead with authority and consistency (firm, fair, and decisive)
- Enforce strict rules and performance standards daily
- Run tight stock control (ordering, receiving, FIFO, portioning, stock take, variance according to weekly budgets)
- Make the numbers work (GP, labour %, waste, controls, cash-up/POS integrity)
- Drive turnover with marketing and sales initiatives (promo's, bundles, local partnerships, social media execution and advertisement)
- Take action on repeated poor performance and misconduct (including termination where justified and lawful)
Non-negotiable: The ideal candidate must be mature, dependable, exercise sound judgment, and maintain a professional and responsible lifestyle.
Please note that you will be required to do a drug test.
If you are interested, we would love to hear from you.
Please send your CV and a brief cover letter outlining your relevant experience and motivation for the role. Send your information to [email protected] with the heading [Senior Hospitality Manager] and include brief answers to the questions below.
1. What was your last stock variance %?
2. Your last labour % target vs achieved.
3. What was the three actions you took to grow sales/turnover?
4. Motivate why you believe you can run a luxury guest house with the daily managerial aspects independently.