Senior IT End User Support Analyst

The Senior IT End User Support Analyst role is to provide end user clients with the necessary support to ensure IT devices meet the day-to-day needs of the business. This includes installing, diagnosing, repairing, and maintaining all supported devices and software. The post holder will troubleshoot problem areas (in person, by telephone, messaging or email) in a timely and accurate fashion, where possibly presenting a first-time fix to minimize client downtime. The role will document incidents and steps taken to resolve, creating Knowledgebase Articles where appropriate to assist similar or related incidents. A key task for this role is to assist the IT Business Partner, gather information on new IT requirements at all sites and ensure they are communicated to all Group IT teams.