Senior IT Manager

About Birdeye

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

Job Summary:

The Senior IT Manager will lead and manage Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems while ensuring the security, efficiency, and performance of IT operations.

We are looking for a forward-thinking leader who doesn't just manage "the way things are," but actively reimagines IT through the lens of automation. The ideal candidate has a deep background in AI and Agentic frameworks, having successfully transitioned traditional IT service management into a self-healing, automated ecosystem.

Responsibilities:

Strategic Leadership & AI Innovation

• Agentic Automation: Design and implement agentic workflows to automate complex IT systems and repetitive processes, reducing manual intervention and increasing operational velocity.
• AI Integration: Serve as the subject matter expert on AI-driven IT operations (AIOps), identifying opportunities to deploy LLM-based agents for support, provisioning, and monitoring.
• Strategy Alignment: Align IT initiatives with business goals, ensuring technology investments drive a measurable ROI and support Birdeye’s rapid global scaling.

Infrastructure & Operations

• Global Management: Oversee IT infrastructure and SaaS application stacks across all global offices, ensuring 99.9% uptime and seamless connectivity.
• Performance Optimization: Audit and optimize existing technology systems to ensure peak performance, security compliance, and cost-efficiency.
• Lifecycle Management: Manage the end-to-end lifecycle of hardware and software, from procurement and automated provisioning to deprecation.

Security & Compliance

• Maintain a robust security posture by implementing automated threat detection and response workflows.
• Ensure all IT operations comply with global data privacy regulations (GDPR, SOC2, etc.) through automated auditing and reporting.

Team Leadership & Mentorship

• Lead, mentor, and grow a high-performing global IT team, fostering a culture of innovation and "automation-first" thinking.
• Manage vendor relationships and contract negotiations to ensure Birdeye receives top-tier service and value.