Senior Manager, Business Analyst

• Oversees the utilization of the organization's Business Analyst team who serve as primary liaisons between internal and/or external customers and Information Technology Teams (IT) to define business requirements for systems fixes and enhancements to meet customer and organizational objectives and needs.

• Builds a customer-focused relationship with internal and/or external customers management team to align project objectives, and to continuously promote the organization's ability for their domain expertise and problem solving abilities.

• Approves and may present recommendations on high-impact proposal/requirements documents and solutions development which is Project specific.

• Manages the development, growth and quality of Business Analyst staff and delivery services in order to build and improve well rounded teams.

• Provides domain specific subject matter expertise (advisory) to customers and remains current on trends in the marketplace.

• Facilitates and coordinates the approval of day-to-day recommendations of the business analyst team related to SLAs, operating procedures, governance structures and metrics for process improvement.