Senior Manager, Contractor Compliance

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

Reporting to the Sr. Director, Field Operations, the Sr. Manager, Contractor Compliance is responsible for overseeing and optimizing contractor performance and compliance across all regions. This role ensures adherence to SLA’s, manages dispatch utilization, drives excellence in contractor onboarding and training programs. They are responsible for rollout of – and adherence to – the major change management initiatives that will improve the Field Operations output. In addition, this role will oversee the field recruitment team, which is responsible for new provider recruitment, onboarding and initial compliance within 90 days. Finally, the role will also be responsible for ongoing contractor compliance and additional training.

This is a remote position and requires 50% travel to meet key providers, job sites, and for periodic trips to our headquarters in Naperville, IL for business planning.

Responsibilities include but are not limited to:

• Lead and manage the Same Day / Next Day service program

• Monitor and analyze contractor dispatch usage to optimize operational efficiency

• Track and report contractor performance metrics, identify trends and areas for improvement.

• Weekly team and one on one meetings with reports`

• Ensure all contractors maintain current Certificates of Insurance (COI) and all required licensing.

• Partner with and meet regularly with regional operations managers, dispatch teams, and compliance to align contractor strategies with business goals.

• Work with the Recruitment team to push compliance with 90 day provisional contractors

• Quarterly visits to meet with management team in Naperville

• All OHS employees are required to: (1) read and strictly adhere to all compliance policies and procedures of the various OHS entities, as applicable; and (2) work together with their teammates to resolve compliance issues

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

We're Excited if this is You!

Experience and Qualifications of the Role:

• 5+ years of contractor management experience

• 4+ years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay

• Strong understanding of service delivery models, dispatch systems, and regulatory compliance.

• Proficiency in data analysis tools and contractor management platforms.

Education:

• BS or BA or equivalent industry professional experience.

Certificates, Licenses, Registrations:

• N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $119,255 - $172,600 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Motivating others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Performance management - Consistently recognizes and rewards excellent performance and addresses performance issues head-on, without delay. Manages individuals situationally based on the person’s skill level, work style, and areas of opportunity

Leading with influence - Managing direct and indirect relationships with productive influence not necessarily authority

Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.