Senior Manager

As a Senior Manager, you will play a strategic leadership role in overseeing clinical operations across our network of clinics. You will drive operational excellence, clinical governance and service quality while ensuring compliance with regulatory standards. Working closely with senior management, you will develop sustainable operational strategies, strengthen policies and processes and lead high performing clinic teams to deliver exceptional patient care and business outcomes.

Clinical & Operational Leadership

• Lead and oversee the day-to-day operations of the clinics, ensuring efficient workflows, high quality patient care and regulatory compliance.
• Oversee billing accuracy and expense management to ensure operational sustainability.
• Develop, review and implement operational policies, clinical protocols and standard operating procedures to improve service delivery, consistency and patient experience.
• Drive organisational change initiatives, process redesign and technology implementation to improve operational effectiveness and scalability.
• Lead cross-functional clinical and operational projects from planning through implementation and evaluation.
• Ensure compliance with MOH regulations, licensing requirements and company policies.

People Leadership

• Lead, coach and develop the team, fostering a culture of accountability, collaboration and continuous improvement.
• Drive workforce planning, performance management, succession planning and staff development to build capable and engaged teams.
• Promote a positive workplace culture centered on patient care, professionalism and operational excellence.

Governance, Quality & Performance

• Establish and monitor key performance indicators (KPIs) across clinical, operational and patient service domains.
• Prepare and present regular operational and performance reports, insights and recommendations to senior leadership.
• Lead quality improvement initiatives, clinical audits, risk management and incident reviews to strengthen clinical governance and service quality.

REQUIREMENTS

• Minimum 10 years of relevant working experience within the Singapore healthcare industry, including at least 3 to 5 years in a leadership capacity overseeing clinical operational function.
• Proven project management experience, with a track record of leading cross-functional initiatives from planning through execution and evaluation.
• Strong people management skills, with demonstrated experience leading, coaching and developing teams, including workforce planning and performance management.
• Financially savvy, with a good understanding of cost structures and revenue drivers, and the ability to identify and implement operational measures that strengthen the clinics' financial sustainability while upholding quality patient care.
• Sound understanding of MOH regulations, clinic licensing requirements and clinical governance frameworks.
• Strong analytical, communication and stakeholder management skills, with the ability to influence senior leadership.

If you are ready to lead clinical operations, drive business performance, and make a meaningful impact on patient care, we would love to hear from you.