Senior Manager of SRE

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning process with a focus on driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in an objective, data-driven manner to navigate difficult situations with composure and tact.

Job Responsibilities

• Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability
• Negotiates with your peers and executive partners to ensure optimal outcomes for all
• Drives the adoption of site reliability practices throughout the organization
• Ensures your teams demonstrates site reliability best practices and is able to demonstrate this empirically through stability and reliability metrics
• Drives a culture of continual improvement by encouraging real-time feedback to improve the customer’s experience
• Ensures your team collaborates with other teams within your specialization and avoids a duplication of work where possible
• Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes
• Provides individual coaching styles for entry to mid-level team members
• Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

• Demonstrates advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
• Experience leading technologists to manage and solve complex technological issues on an organizational level
• Influences the team’s culture by championing innovation and change for success
• Experience hiring, developing, and recognizing talent
• Proficient in at least one programming language such as Python, Java/Spring Boot, .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
• Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Experience with container and container orchestration: (ECS, Kubernetes, Docker)
• Experience with troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

• Ability to code and demonstrate data fluency to encourage the team to work more effectively
• Strong understanding of release engineering practices, GitOps, branching strategies, and change management discipline
• Experience with incident management, on-call operations, capacity planning, and reliability engineering practices
• Experience authoring pipeline configuration (for example, YAML) and infrastructure templates (for example, Terraform or ARM)
• Demonstrated ability to assess risk, remain calm under pressure, and drive clear
• AWS and Azure experience preferred; Oracle Cloud Infrastructure (OCI) exposure is a plus