SENIOR MANAGER, PRACTICE OPERATIONS & PROVIDER RELATIONS

Senior Manager, Practice Operations & Provider Relations

Position Summary

Provides strategic and operational leadership for a hospital-owned multi-specialty surgical practice while serving as a key liaison to the hospital C-suite (CEO, COO, CNO, CMO). Oversees clinic operations, drives provider engagement and satisfaction, and supports executive initiatives to ensure alignment between ambulatory services and organizational goals.

Key Responsibilities

Practice Operations Leadership

• Direct day-to-day operations of a multi-specialty surgical clinic, ensuring efficient workflows, patient access, and high-quality care delivery

• Develop and implement operational policies, procedures, and performance standards aligned with hospital objectives

• Oversee staffing models, clinic scheduling, and resource allocation to optimize productivity and patient throughput

• Monitor key performance indicators (KPIs) including volume, revenue cycle metrics, patient satisfaction, and quality outcomes

• Collaborate with revenue cycle, billing, and compliance teams to ensure accurate documentation, coding, and reimbursement

• Ensure regulatory compliance with CMS, Joint Commission, and state/federal requirements

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Provider Relations & Engagement

• Serve as the primary point of contact for physicians and advanced practice providers within the hospital and surgical practice

• Foster strong provider relationships to support recruitment, onboarding, retention, and satisfaction

• Address provider concerns, workflow issues, and operational barriers in a timely and effective manner

• Partner with medical leadership to align clinical goals with operational strategy

• Coordinate provider meetings, communications, and performance feedback processes

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Executive Liaison to C-Suite

• Act as a strategic liaison between operations and executive leadership (CEO, COO, CNO, CMO)

• Support execution of hospital-wide initiatives within the clinic and hospital settings

• Prepare executive-level reports, presentations, and operational analyses for leadership review

• Coordinate communication and follow-through on key directives from the C-suite

• Participate in strategic planning, service line development, and growth initiatives

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Strategic & Business Development

• Identify opportunities for service line expansion, efficiency improvements, and market growth

• Support physician alignment strategies and integration of new providers or specialties

• Actively engage in Direct Marketing activities to enhance referral networks and community presence

• Lead or support special projects related to ambulatory growth, surgical services, and patient access

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Quality, Compliance & Patient Experience

• Promote a culture of safety, quality, and patient-centered care

• Oversee implementation of quality improvement initiatives and monitor outcomes

• Ensure adherence to clinical and operational compliance standards

• Address patient concerns and improve overall patient experience metrics

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Leadership & Team Development

• Supervise clinic management and administrative staff

• Provide coaching, performance management, and professional development

• Foster a collaborative, accountable, and high-performing team environment

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Core Competencies

• Healthcare operations & ambulatory practice management

• Executive communication & organizational leadership

• Provider relations & physician engagement

• Strategic planning & performance improvement

• Regulatory compliance & quality management\\