Senior Operations Analyst
You'll support the general employee population throughout Chainalysis alongside the BizTech Operations team. You'll assist with employee onboarding, technical troubleshooting, and support across a broad range of hardware and software, all while creating the best possible experience for employees at Chainalysis. You'll develop strong relationships with business partners in the Israel office through trust and operational excellence, while collaborating with and supporting the wider organization alongside the BizTech Operations team.
Responsibilities
- Improve the daily efficiency of customers by providing top level service
- Solve IT challenges to unlock the productivity of technology customers and partners
- Help implement security team recommendations and best practices
- Assist with the automation of qualifying tasks and support requests
- Participate in the creation and optimization of processes and policies to best support customers
- Develop key working relationships to help achieve outstanding outcomes
- Document processes and procedures for the team and customers
Requirements
- Broad knowledge across several core IT systems (Google, Slack, JAMF, Atlassian, Microsoft, Okta)
- Knowledge in Networking solutions (Meraki), AV solutions (Logitech, Google Meet), Hardware troubleshooting (Apple, Windows)
- Demonstrated experience in roles of similar scope, preferably within technology companies
- Strong experience working with and supporting teams of diverse backgrounds across multiple departments
- History of demonstrating adaptability, resilience, support, and diversity within teams
- Able to convey technical information to diverse audiences with varying levels of expertise
- Demonstrated experience working within a support team and collaboration across multiple locations