Senior Operations Analyst
Who we are looking for
We are looking for an experienced analyst who can take full ownership of capacity planning and forecasting within our operations team, and who thrives on turning data into concrete actions close to the business.
You will hit the ground running from day one and become a key person in professionalising our operations setup.
Over time, the role has the potential to grow into a broader operations responsibility as the organisation scales.
What you will be working on
Capacity planning & forecasting
Own and develop our capacity planning model across all advisors and task types
Build robust forecasting models that support staffing decisions and resource allocation
Ensure we always have an up-to-date and reliable picture of capacity vs. demand
Analysis & insight
Analyse time usage, efficiency and SLA adherence across the operations team
Identify automation opportunities and quantify the potential of specific initiatives
Deliver ongoing reporting to the leadership team
Direct collaboration with operations
Work closely with the operations team to translate analyses into action
Be the data resource that makes it easier for operations to make good decisions
What you bring
3-5 years in a comparable position
Strong analytical profile with experience in capacity planning, workforce management or operations analytics
Solid experience with SQL and data processing, preferably in Snowflake/DBT
Comfortable with forecasting methods and statistical modelling
Experience with BI tools. We use Lightdash.
Ability to communicate complex analyses clearly to non-technical stakeholders
Self-driven and action-oriented. You do not wait to be led.
Nice to have
Experience with Python for automation and modelling
Background from a company with seasonal fluctuations or variable demand
Experience building or optimising operational processes
What we offer
A role with real influence over how Skatteguiden scales its operations
Close collaboration with a strong data team and an engaged operations organisation
Opportunity to grow into a broader area of responsibility over time
Office-first culture in Copenhagen with a focus on professional sparring and community
Lean process
20-minute "vibe check" online screening call with The Hub
1-hour onsite case session with the hiring manager, a team member and product manager
30-minute onsite meet & greet with the CEO and COO