Senior Operations Specialist

Venue operations management

• Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination between teams and floors.
• Ensure operational standards, procedures, and service guidelines are consistently implemented across the venue.
• Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
• Coordinate with assistant managers and supervisors to ensure operational readiness throughout service periods.
• Ensure the venue maintains high standards of cleanliness, safety, and organization.

Team leadership & supervision

• Supervise and support assistant managers and operational supervisors.
• Provide leadership and guidance to ensure teams operate effectively and meet service standards.
• Support recruitment, onboarding, and training of operational staff when required.
• Monitor staff performance and provide feedback to assistant managers and supervisors.
• Conduct regular operational meetings to ensure alignment across teams.

Operational coordination

• Work closely with the reception manager to ensure smooth coordination between reception and floor operations.
• Support reception operations when required to maintain guest service continuity.
• Coordinate operational activities across departments to maintain efficient service flow.
• Address operational challenges and implement solutions to ensure smooth daily operations.

Guest experience & service quality

• Monitor guest experience across the venue and ensure service standards are consistently maintained.
• Support operational teams in resolving guest concerns or service issues professionally.
• Identify opportunities to improve operational efficiency and guest satisfaction.
• Ensure teams maintain a professional and service-oriented approach.

Operational performance & cost awareness

• Support the operations manager in monitoring operational efficiency and cost control.
• Ensure staffing levels and operational resources are utilized effectively.
• Assist in maintaining operational performance in line with business targets.

Health, safety & compliance

• Ensure compliance with health, safety, hygiene, and operational regulations across the venue.
• Support the implementation of safety policies and ensure operational teams follow safety procedures.
• Monitor the venue environment to ensure a safe and well-maintained facility for guests and employees.

Specifications

Experience & education
– Minimum 6–8 years of experience in hospitality or food and beverage operations
– At least 3 years of experience in a supervisory or managerial role
– Experience in high-volume restaurants, hospitality venues, or food halls is preferred