Senior Product Technology Analyst

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Key Responsibilities

• Provide L2/L3 support and resolve complex application, infrastructure, and
integration issues within SLAs.
• Perform deep technical troubleshooting and root cause analysis across application,
Database/SQL, and server layers within the Microsoft stack.
• Execute and support application upgrades, patching, deployments, and
environment changes.
• Act as technical escalation point for L1/L2 and coordinate with Infrastructure, DBA,
Cloud, and Vendors.
• Support and improve monitoring, performance, and system stability.
• Manage incidents, changes, and problems via ServiceNow.
• Support audit and compliance requirements (UAR, access control, change
governance).
• Maintain technical documentation, SOPs, and knowledge base.
• Communicate effectively during incidents, outages, and changes.
• Participate in on-call and scheduled maintenance activities.
Required Skills & Experience
• Strong 10-15 years’ experience in L2/L3 application support in enterprise and
complex environments.
• Proven ability in advanced troubleshooting and RCA across application, database, and infrastructure layers.
• Hands-on experience with:
o SQL Server (queries, troubleshooting)
o Windows Server / AD environments
o Scripting (PowerShell preferred)
• Experience with ITSM tools (ServiceNow) and change management processes.
• Working knowledge of Azure, monitoring tools, and deployments.
• Understanding of incident, problem, and change management (ITIL aligned).
• Strong analytical, problem solving, communication, and stakeholder management
skills.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.