Senior Retention Manager iGaming

We are looking for a Senior Retention Manager to lead player retention, engagement, and monetization across high-velocity global markets.
We are a fast-growing iGaming startup founded by a powerhouse team of Ukrainian experts and top industry professionals. Driven by data and clean execution, we scale products across Tier-1 GEOs with zero bureaucracy and maximum freedom for impactful experiments.

Key Responsibilities

Manage retention and reactivation across multiple GEOs, including Tier-1.
Build and optimize CRM lifecycles: Welcome, Deposit Conversion, Reactivation, Churn Prevention.
Launch campaigns across Email, SMS, In-App, Web Push, and other channels.
Build player segments and personalized communication flows.
Manage bonus emission, bonus costs, and promotional efficiency.
Analyze funnels, cohorts, segments, player behavior, and retention KPIs.
Run A/B tests and turn insights into revenue growth.
Work with Product, BI, VIP, and Acquisition teams to improve LTV and repeat deposits.

Required Experience

3+ years in iGaming Retention / CRM.
Hands-on experience with Tier-1 markets.
Experience managing CRM campaigns and automation independently.
Proven experience in bonus emission management and bonus cost control.
Strong understanding of segmentation, churn, reactivation, bonus mechanics, and player lifecycle.
Strong analytical skills and data-driven decision making.
Understanding of Retention Rate, Repeat Deposit Rate, LTV, ARPPU, NGR, Bonus Cost, and ROI.
Ability to manage multiple GEOs, campaigns, and segments simultaneously.

Why Join:

Work in an international Tier‑1 iGaming environment.
Remote format with flexible schedule.
Competitive compensation.
Opportunity to shape global marketing strategy and scale a Tier‑1 product.
Collaborative, multicultural team atmosphere.