Senior Software Developer

Spatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a Senior Software Developer to support our growing team. In this role, you will be responsible for designing, developing, testing, and maintaining scalable software solutions that support business objectives and enhance user experiences. As a senior member of the development team, you will provide technical leadership, contribute to architectural decisions, mentor junior developers, and collaborate closely with cross-functional stakeholders to deliver high-quality products.

The ideal candidate possesses strong software engineering fundamentals, extensive experience with modern development technologies, and a passion for solving complex technical challenges. You should be comfortable working in a fast-paced environment, driving innovation, and ensuring the delivery of reliable, secure, and maintainable software applications.

Work Location: Hybrid (up to 3 days per week on-site, with remaining days working remotely)

Responsibilities

• Design and implement automation workflows to streamline new site deployments, configuration management, compliance checking, and incident resolution.
• Develop tools and scripts that operationalize internal support processes, reducing project backlog and resource constraints.
• Build policy-based routing automation and orchestration pipelines using Ansible, Ansible Tower, Jenkins, and Python.
• Implement “one touch to many deliverables” solutions to maximize throughput across the TOC.
• Implement and sustain an AIOps platform within the USCIS TOC, enabling domain-centric and domain-agnostic AI interventions across the enterprise.
• Develop and deploy predictive analytics models to forecast infrastructure issues before they impact users (reducing MTTD, MTTI, and MTTR).
• Build anomaly detection, event correlation, and automated remediation capabilities using machine learning (ML) and natural language processing (NLP) techniques.
• Integrate ITSM frameworks with AIOps tooling to automate threshold management and service response.
• Consolidate data from SolarWinds, New Relic, Splunk, ServiceNow, Cisco DNAC, and other sources into unified operational dashboards.
• Provide O&M support and enhancements for enterprise monitoring tools including SolarWinds, New Relic APM/Synthetics/Infrastructure, Aternity, Cisco DNA Center, Ansible Tower, and Jenkins.
• Develop and maintain Business Analytics Dashboards and ServiceNow workflow automation.
• Create scheduled and ad hoc reporting for WAN/LAN performance, CPU/memory/disk utilization, and capacity trends.
• Diagnose and resolve application deployment issues across multi-tier, web-based JAVA and .NET environments.
• Apply DevSecOps practices to develop new TOC capabilities and integrate emerging technologies into the USCIS enterprise landscape.
• Support cloud operations across AWS and Azure, including ASR, security groups, VPCs, and VPGs.
• Participate in war rooms, tiger teams, and specialized working groups to resolve critical infrastructure issues.
• Author technical reports, white papers, and diagrams produced during engineering activities; deliver content into the TOC Playbook and ServiceNow Knowledge Management.