Senior Staff Customer Operations Program Manager
You will run the customer experience operating rhythm, manage OKRs and change management, prepare leadership materials, track action items, oversee customer program timelines, manage AI tooling delivery, and coordinate launch readiness, enablement, communications, and go/no-go decisions.
Responsibilities
- Run the customer experience operating rhythm and change management
- Own the OKR program
- Rationalize meeting cadences and syncs
- Coach teams through change using documentation and tooling
- Prepare data and materials for QBRs and offsites
- Track leadership action items to completion
- Run cross-functional special projects
- Oversee customer program timelines and surface risks
- Manage delivery of AI tooling within customer experience
- Coordinate launch readiness, enablement, communications, Jira hygiene, and go/no-go calls
Requirements
- 8+ years of experience in technical program management, strategy and operations, chief-of-staff, or related roles at a high-growth technology company
- Experience with GPU, cloud infrastructure, inference, model lifecycle, or technical API-first products
- Experience with customer-success operations or scaled customer success
- Experience designing scalable operational frameworks
- Experience prototyping with LLMs and modern AI tools
- Fluency with Salesforce, Sigma, Claude Code, and Workato
- Ability to operate autonomously amid shifting priorities
Benefits
- Industry competitive pay
- Restricted Stock Units
- Health insurance options including HDHP and PPO
- Vision insurance
- Dental insurance
- Employer HSA contributions
- Paid parental leave
- Paid life insurance
- Short-term and long-term disability insurance
- Teladoc
- 401(k) with 100% match up to 4% of salary
- Paid time off
- Paid holidays
- Cell phone reimbursement
- Tuition reimbursement
- Calm app subscription
- MetLife Legal
- Company-paid commuter benefit up to $300 per month