Coupang

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Senior Staff, Technical Program Manager

Senior Staff Technical Program Manager

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up.

Coupang is one of the largest and fastest growing commerce platforms on the planet. We are a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.

Role Overview and What You Will Do

As a Technical Program Manager, you will work closely with members of multiple business & Engineering teams to help define, streamline, design and analysis data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels.

Responsibilities

  • Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data.
  • Should be able to dive deep to come up with new Platform scenarios that help solving systems bigger problems by simplifying our services & cloud platform and help increase productivity & efficiency or every Engineer & system in the company.
  • Solid Platform, Web services, API technologies experience.
  • Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach.
  • Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.
  • Own and Manage implementation E2E from Project charter, roadmap, plan, design, design, build, execute, deliver and monitor performance & adoption.
  • Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision.
  • Should be able to come up with scenarios and business requirements by analyzing data and business needs.
  • Excellent cross-group collaboration and communication skills
  • Strong problem-solving skills, analytical capabilities, and attention to detail
  • Strong cultural change management experience
  • Identify, Propose and Implement ongoing data strategy and drive data quality improvements
  • Establishes, enables and improves systems to manage product feedback from customers to resolve issues.

Who we are looking for (Basic Qualifications)

  • Minimum of 12 Years of Engineering Program Management experience in managing feature teams and designing large-scale or complex technical initiatives on shared Platform for Web & Web services, API, Data analytics
  • Minimum of 5 Years in Platform, Web design, API that are used by internal & external teams.
  • Flexible, agile and fast learner.

Preferred

  • Bachelor’s degree or equivalent work experience required Outstanding verbal and written communication
  • Excellent cross-group collaboration and communication skills
  • Demonstrated virtual team leadership capabilities
  • Knowledge or experience agile development methodologies (i.e. Scrum).

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • LinkedIn Profile optional
  • Coupang Corporation or its affiliates and subsidiaries* (collectively referred to as “Coupang”) does not collect or use any personal information other than the types of information specified in this Consent. Such information is collected and used as per the applicable law including the extant Digital Personal Data and Protection Act, 2023. (“Data Protection Act”) Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
  • 1. What is your nationality? choose one
  • 2. Do you require a visa to legally work in India? choose one
  • 1. (Required) By submitting your resume, you consent to the required collection and use, required provision, and consignment as set forth in our Privacy Policy(https://privacy.coupang.com/en/land/jobs/).  choose one
  • 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent you from applying. choose one
  • 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
  • 4. (Optional) Coupang affiliate or subsidiary company* will send recruitment notifications through the agreed modes of communication, such as phone, email, and SMS using the contact information obtained with your consent. choose one
  • 5. (Optional) I consent to reference checks on me within the following scope: Additional reference checks can be done on applicants who applied for a job at Coupang and passed on-site interviews, and Coupang arranges means to conduct reference checks. choose one
  • 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
  • - Name of Relative(s): optional
  • - Relationship: optional
  • - Working Org/Team: optional
  • [For more information] choose one
  • [Document Policy] choose one

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