Senior Support Engineer (Atlassian)
We are seeking a Senior Support Engineer to serve as an Atlassian Administrator, responsible for managing and optimizing the Jira Cloud environment while providing ongoing support to end users.
Responsibilities
- Administer and configure Jira Cloud environments to align with organizational requirements
- Review and improve existing workflows, permission schemes and automation rules
- Develop, test and implement automation rules to streamline workflows and processes
- Set up and maintain Jira projects, schemes, workflows, permissions and notifications
- Document existing and newly created processes within Jira
- Create and manage users, permissions and projects on a daily basis
- Support and further develop existing Python scripts using Atlassian Python APIs
- Control changes to permission schemes, screens and workflows through automation and scripting
- Build automation for the creation and modification of projects, schemes and workflows
- Monitor and troubleshoot Jira Cloud issues, providing timely resolutions
- Provide ongoing support to Jira Cloud users, addressing issues and questions
- Maintain Jira Cloud environments to ensure optimal performance and reliability
Requirements
- 5+ years of experience administering Jira Cloud, with strong understanding of differences from Server/Datacenter versions
- Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
- Proficiency in Python scripting using Atlassian Python APIs
- Skills in configuring Jira workflows, permission schemes and screens
- Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects
- Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management
Nice to have
- Familiarity with Adaptavist ScriptRunner
- Familiarity with Jira Misc Workflow Extension (JMWE)
Benefits
With us you can:
- Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
- Receive the necessary equipment to perform your work tasks
- Change projects and technology stacks within EPAM
- Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
- Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
- Participate in volunteer, charity programs and communities (both technical and interest-based)
We focus on your professional growth:
- You can plan your individual career path together with your manager
- Receive regular feedback from colleagues
- Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
- Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
- Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
- Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
- Study at EPAM Solution Architecture School with the instructors who are practicing architects
- Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
- Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
What we offer:
- Vacation and sick leave (including a sick leave without a medical certificate)
- A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
- Medical insurance for family members at corporate rates
- Company support during significant life events (childbirth or adoption, marriage, etc.)
- Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
- E-kids program - a free programming language training program for EPAMers' children