Senior Systematic Support Engineer
Job summary
We are seeking an experienced senior systematics support engineer (IM/ST) to provide operational support for mission-critical systematics information management (IM) and systematics transaction server (ST) applications running on IBM mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of batch processing and online transaction environments. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor end-of-day (EOD) batch processing, troubleshoot system issues, and collaborate with application development, infrastructure, and operations teams to maintain business continuity.
Key responsibilities
- Provide level 2/level 3 production support for systematics IM/ST applications.
- Monitor and support end-of-day (EOD), beginning-of-day (BOD), and scheduled batch processing activities.
- Lead troubleshooting and resolution of production incidents related to systematics applications and batch jobs.
- Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
- Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
- Monitor application health, system performance, and batch execution to ensure operational stability.
- Support application releases, production deployments, and implementation activities.
- Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
- Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
- Participate in disaster recovery testing, production readiness reviews, and change implementation.
- Mentor junior support engineers and provide technical guidance during major production incidents.
- Ensure compliance with SLAs, operational procedures, and ITIL best practices.
Requirements
Required technical skills
Technology stack: COBOL, JCL, VSAM
Core technical competencies:
- Systematics IM/ST production support
- EOD/BOD batch monitoring and support
- Batch scheduling and job dependency management
- Production troubleshooting and root cause analysis
- JCL debugging and optimization
- VSAM file management and troubleshooting
- Mainframe production monitoring
- Incident, problem, and change management
- Performance monitoring and operational support
Hosting environment: IBM z/OS, IBM mainframe
Preferred experience
- 6–10+ years of experience in mainframe production support.
- Minimum 4+ years supporting systematics IM/ST applications in enterprise banking or financial services environments.
- Strong hands-on experience with COBOL, JCL, and VSAM.
- Experience supporting large-scale batch processing and mission-critical production systems.
- Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
- Experience working in ITIL-based production support environments.
- Knowledge of banking core systems and transaction processing is highly desirable.